We do not accept returns on correctly dispatched orders with products in perfect condition. Upon receiving the order, you have a 3-day window to request a claim for items with manufacturing defects. It's important to note that a 30-day warranty is only applicable for manufacturing defects in electrical items. Most products offer a manufacturer's warranty ranging from 1 to 5 years. The customer will be responsible for the shipping cost in case of a return. Chemical products are non-returnable. Depending on your financial institution, refunds may take between 5 and 14 business days to be credited to your original payment account. Through PayPal, the balance is reflected in your account and can be transferred to your bank account. At the moment, this incurs a percentage of commission to PayPal; without a commission, it takes between 3 to 5 days. Shipping costs are non-refundable. If necessary, we offer store credit only, which will have no expiration date for the amount paid for items, and the customer will only need to pay for shipping.
Customer Service: Each order will be packed once payment is received. Each item will be thoroughly inspected to ensure it is in perfect condition, providing you with the confidence that your order is in great shape. To secure the transaction, the pre-direct payment method used will be PayPal. For more information about your order, please contact us at: guestservices@hlegrandbeauty.com or sales@hlegrandbeauty.com.
Shipping Policy: The shipping cost varies depending on the quantity of items. Once payment is confirmed, the order will be prepared for shipment, and a 'tracking number' will be provided. The estimated delivery time depends on the postal service (USPS) and ranges from 3 to 7 days.
The customer will have 24 hours from the time of purchase to cancel the order before it is processed in its entirety.